🚚 Refund & Shipping Policy – Pura Glowy
Effective Date: November 2025
Website: https://puraglowy.com
Contact: info@puraglowy.com
🛍️ Order Processing & Shipping
At Pura Glowy, we work with trusted global suppliers to bring you high-quality skincare and beauty products at affordable prices.
Processing Time: 1 – 3 business days
Shipping Time: 7 – 20 business days (depending on your location and supplier warehouse).
⚠️ Please note: Delivery times may vary due to customs delays, holidays, or unforeseen courier issues.
Once your order is processed, you’ll receive an email confirmation with tracking information so you can monitor your shipment at every step.
✨ Shipping Rates
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We offer free standard shipping on all eligible orders.
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Expedited shipping options (if available) will be displayed during checkout.
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Customs duties or import taxes (if applicable) are the customer’s responsibility.
📦 Order Tracking
When your order ships, you’ll receive a tracking number via email.
You can also check your order status any time by logging into your account or visiting the “Track My Order” page on our website.
💛 14-Day Return & Refund Policy
We want you to love your Pura Glowy purchase!
If you’re not completely satisfied, you may return eligible items within 14 days of receiving your order.
✅ To Qualify for a Return:
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Item must be unused, unopened, and in its original packaging.
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A return request must be submitted within 14 days of delivery.
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Proof of purchase (order number or receipt) is required.
❌ Non-Returnable Items
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Used or opened beauty/skincare products (for hygiene reasons).
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Items marked “Final Sale.”
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Gift cards or digital downloads.
If your item is damaged or defective upon arrival, please contact us immediately at info@puraglowy.com with your order number and photo evidence within 48 hours of delivery so we can arrange a replacement or refund.
💳 Refund Process
Once your return is received and inspected, we’ll send you an email notification to confirm receipt and approval.
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Approved Refunds will be issued to your original payment method within 5–10 business days.
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Shipping fees are non-refundable unless the item was defective or incorrect.
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If you haven’t received your refund after 10 business days, please check with your bank or payment provider before contacting us.
🚫 Order Cancellations & Changes
Orders can only be cancelled within 12 hours of purchase.
After that period, your order enters processing and cannot be modified or cancelled.
🌍 Lost or Delayed Packages
If your package has not arrived within 30 business days, please contact our support team at info@puraglowy.com.
We will help track your order and work with our logistics partners to resolve the issue as quickly as possible.
💬 Contact Us
For any questions regarding returns, refunds, or shipping, please contact our customer care team at:
📧 Email: info@puraglowy.com
🌐 Website: https://puraglowy.com
Pura Glowy is committed to ensuring a smooth, trustworthy, and transparent shopping experience for all customers.
Your satisfaction and confidence in our products mean everything to us. 💖